Overview of a Well-Evidenced Spam Report

The purpose of a well-evidenced Spam report is to ensure the reported abuse is accurately escalated to the Registrar/ Registry to act on the reported abuse in hopes of minimizing the harm inflicted on users. Strong reports consist of the alleged abusive domain, the URL, evidence of the reported abuse, and a brief explanation of the suspected observed abuse. Ensure you have contacted the registrant (if they're unlikely to be a malicious actor), the hosting provider, the registrar, registry, and queried the WHOIS record to determine the status of the domain. Include the evidence and the correspondence from the prior level with each escalation.


The following is intended to guide users in reporting spam. CleanDNS is not responsible for any damages that stem from use, misuse, or misunderstanding of this guidance nor anything that stems from reporting the spam.

 

Gathering Evidence

To properly evidence the Spam report CleanDNS deems the following methods effective in gathering Spam evidence.

  • Email context with the headers, senders email address, to email address, and if opt-out was requested. 
  • Context of spam text message 
  • Bulk registered domains that match those engaging in spam with some of the evidence above
  • Screenshots of the spam within an email inbox

 

Lastly, a brief written explanation of the observed Spam is required when submitting the abuse report.

 

Submitting a Report

A report that is too technical may not be actioned because the connection is not clear enough to the individual reviewing the report. A report without enough detail is likely to be dismissed as inadequate. Once all the required information is gathered for the report, please fill out the appropriate abuse form or email the abuse email address.